knowledge base
Frequently Asked Questions
This FAQ outlines common customer questions about heating, cooling, and indoor air services from Maci Mechanical in Tinley Park.
Need direct assistance?
If you don’t see your question answered below, skip the reading and call our dispatch team directly at (708) 341-2213.
General HVAC Questions
What areas do you serve?
Maci Mechanical serves Tinley Park, IL and neighboring communities in Cook and Will counties. For detailed service area boundaries, call (708) 341-2213.
Are you licensed and insured?
Yes. We operate with appropriate licensing and carry insurance to protect customers and staff. We follow local codes and manufacturer installation requirements.
What methods of payment do you accept?
We accept major credit cards, checks, and may offer financing options for larger installations. Contact our office for payment details.
How quickly can you respond to service calls?
We prioritize emergency heating or cooling failures and aim for quick response times for local customers. Call (708) 341-2213 to request dispatch.
Maintenance & Service
How often should I have my HVAC system serviced?
Annual service is recommended — once in spring for AC and once in fall for furnaces. Homes with high usage, pets, or allergies may benefit from semi-annual checks.
What does a maintenance visit include?
Typical maintenance includes filter inspection/replacement recommendations, coil cleaning, refrigerant checks, electrical testing, motor and blower inspection, thermostat calibration, and safety control checks.
What are the benefits of a maintenance plan?
Maintenance plans reduce emergency repairs, maintain efficiency, extend equipment life, and often include priority scheduling and discounts on parts and labor.
Repair & Replacement
How do you determine if a repair or replacement is needed?
We evaluate system age, repair frequency and cost, efficiency, and your long-term plans. We provide an assessment and cost comparison to help you decide.
How long do installations take?
Residential replacements typically take one day. More complex jobs, like duct modifications or commercial installations, can take longer. We give estimated timelines with proposals.
Do you offer warranties on labor?
Yes. We back labor with a service warranty. Warranty terms vary by job; we provide written warranty information with each project.
Ductwork & Indoor Air Quality
How often should ductwork be cleaned?
Duct cleaning frequency depends on household conditions (pets, smokers, renovation). We inspect ducts and recommend cleaning when significant dust, mold, or debris is present.
How can I improve indoor air quality?
Regularly change filters, consider higher-rated filters where compatible, add UV lights for microbial control in certain applications, maintain humidity between 30–50%, and schedule duct cleaning as needed.
Energy Efficiency & Insulation
Will adding attic insulation reduce my energy bills?
Yes. Proper insulation reduces heat transfer, lowering both heating and cooling loads. We evaluate attic R-values and recommend insulation levels that reduce energy use and improve comfort.
How do I choose the right HVAC efficiency level?
Choice depends on budget, expected longevity in the home, and how much you value reduced operating expenses. We provide comparative cost analyses for different efficiency levels.
Sales & Equipment
Are you an authorized dealer for Trane and Goodman?
Yes. Maci Mechanical is an authorized dealer for both Trane and Goodman, providing access to manufacturer-backed equipment and warranties.
Do you handle warranty registration?
Yes. We register equipment warranties with manufacturers after installation and explain coverage details and maintenance requirements.
Safety & Carbon Monoxide
Should I have carbon monoxide detectors?
Absolutely. For homes with gas furnaces or appliances, carbon monoxide detectors are essential. We test combustion systems and advise on detector placement.
What should I do if I suspect a gas leak?
Evacuate immediately, avoid using switches, and call your gas utility emergency number and our office for assistance. Do not re-enter until the area is declared safe.
Commercial Services
Do you offer maintenance contracts for commercial properties?
Yes. We tailor commercial maintenance plans to equipment type and usage. These plans include scheduled maintenance visits and priority emergency service.
Yes. We tailor commercial maintenance plans to equipment type and usage. These plans include scheduled maintenance visits and priority emergency service.
Yes. We work with building automation systems and can install controls, scheduling, and remote monitoring to improve energy management.
Scheduling & Contact
How do I schedule a service call?
Call (708) 341-2213 to schedule a service appointment. Provide your address and a brief description of the issue so our dispatch team can assign the right technician.
What should I do to prepare for a visit?
Provide safe access to equipment, clear surrounding areas, and notify us of pets or access constraints. For installations, we advise on access requirements and site prep.
Emergency & Seasonal Concerns
My heater stopped working in winter. What should I do?
First, check thermostat settings and circuit breakers; if there’s no obvious fix, call (708) 341-2213 for emergency dispatch. We prioritize heating emergencies and will attempt to restore service quickly.
My AC is not cooling in summer heat. Can I run a temporary fix?
Running the system with known failures can cause further damage. Call (708) 341-2213 for diagnosis. We can often provide temporary measures until a full repair or replacement can be scheduled.
Contact & Additional Support
Call Us Now
(708) 341-2213
Speak to our dispatch team to schedule immediate service.
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Free Estimate
Ask about new system quotes, financing options, and seasonal promotions.
If your situation is urgent — carbon monoxide alarm, gas smell, or no heat in extreme cold — evacuate and call emergency services and our office immediately. For all other HVAC needs, reach out during business hours to arrange support and reliable solutions.
